Hosting Terms of Service

In these Terms, “Arlo”, “we”, “us”, and “our” mean Arlo Studios. “You” and “your” mean the person or organisation using the Services. “Services” means Arlo Hosting services, including hosted servers, storage, databases, backups, dashboards, credits, SFTP or file access, and the Pterodactyl management panel. “Content” means files, applications, databases, configurations, and other material you upload, run, store, or transmit through the Services.

By creating an account, purchasing credits, or using a hosted server, you agree to these Terms. If you use the Services for an organisation, you confirm that you have authority to accept them on its behalf.

We provide hosting features described on our website, in the dashboard, or at checkout. Some features may be under development, limited to particular plans, or unavailable in particular regions.

We may update, improve, restrict, suspend, or discontinue features where reasonably necessary to operate the Services. Where a change materially affects an ongoing paid Service, we will provide reasonable notice where practicable.

You must provide accurate account details and keep your login credentials confidential. You are responsible for activity performed through your account and must notify us promptly of suspected unauthorised access.

Hosting accounts are personal to the account holder unless we agree otherwise. You may manage servers through the dashboard and panel in accordance with these Terms.

Each plan includes the resources, credits, storage, databases, backups, and other limits shown at the time of purchase. Credits are consumed according to the applicable plan and dashboard rules.

Resources are allocated as described in the plan. We may enforce limits, suspend excess usage, or require a plan change where your usage affects infrastructure or other customers.

You retain ownership of your Content. You grant Arlo a limited, non-exclusive right to store, transmit, process, back up, and display Content only as reasonably necessary to provide, secure, troubleshoot, and improve the Services.

You are responsible for having the rights and permissions needed for your Content and for its legality, accuracy, security, and operation. We do not claim ownership of your files, applications, databases, or other Content.

You must use the Services lawfully and responsibly. You must comply with applicable law, third-party platform rules, and any policies published in the dashboard.

• Do not interfere with infrastructure, networks, or other customers.
• Do not bypass resource limits, security controls, or billing systems.
• Do not use the Services to send spam, abuse, malware, or unsolicited traffic.
• Do not use the Services to attack, scan, compromise, or gain unauthorised access to systems.

Prohibited use includes hosting or distributing content that is illegal, fraudulent, threatening, exploitative, infringing, or intended to facilitate harm. We may remove or restrict Content where reasonably necessary to protect people, infrastructure, or our legal position.

We do not routinely review private server Content, but may investigate credible reports, security events, abuse complaints, or legal requests.

Prices and credit packages are shown in GBP and may change under section 16. Credits are prepaid service units, are not cash, and cannot be transferred or redeemed except where required by law or agreed by us. Promotional credits may have additional conditions shown when issued.

Subscriptions and recurring hosting charges continue until cancelled through the available account controls. You authorise the applicable payment provider to charge valid payment details. You must pay amounts due on time.

Refunds are considered in accordance with applicable UK consumer law and the specific product terms displayed at checkout. We may decline refunds for consumed credits, used resources, or breaches of these Terms, except where the law requires otherwise.

We may suspend, limit, or terminate an account or server for non-payment, misuse, security risk, legal compliance, or material breach. Where practical, we will provide notice and an opportunity to resolve the issue.

We may suspend immediately where necessary to protect our infrastructure, other customers, networks, third parties, or legal compliance. Notice may follow where advance notice is impractical.

Suspended Servers: If a server is suspended because the account does not have enough credits, it will remain suspended for 14 days. If the required credits are not added during that period, Arlo may permanently delete the server and its associated data. You are responsible for keeping independent backups of any data you need to retain.

On termination, access to servers and unused credits may end. You are responsible for exporting data before termination where the Services allow it. Clauses intended to survive termination continue to apply.

Any included backups are a convenience feature and are subject to the plan limits and retention rules shown in the dashboard. Backups may fail, be delayed, become corrupted, or be unavailable.

You remain responsible for keeping independent copies of important data. To the fullest extent permitted by law, we are not responsible for loss caused by customer actions, software, provider failures, or a failure to maintain independent backups.

We aim to provide reliable hosting but do not guarantee uninterrupted or error-free availability. Maintenance, upgrades, outages, attacks, emergency response, network conditions, and third-party failures may affect access.

We may carry out planned or emergency maintenance, infrastructure migrations, security work, and upgrades. Any uptime commitment or service credit applies only if expressly published for your plan or agreed in writing.

The Services rely on third-party infrastructure, payment processors, networking, software, and providers. Their terms, availability, and acceptable-use requirements may also apply. We may change providers where reasonably necessary to operate or improve the Services.

We use reasonable technical and organisational measures to protect the platform. You are responsible for securing your account, server software, application credentials, and Content, including keeping software patched and access restricted.

Support is provided through the channels and service levels published by Arlo. We may prioritise security, availability, and abuse reports over general requests.

You can report suspected abuse, illegal Content, compromised accounts, or security incidents through our published support channels. We may investigate credible reports and take proportionate action, including restricting access or preserving relevant information where legally permitted.

Arlo and its licensors retain rights in the Services, dashboard, panel configuration, branding, software, and documentation. Except for the limited right to use the Services under these Terms, no rights are transferred to you.

We may change, improve, suspend, or discontinue features, plans, resource allocations, and prices. We will provide reasonable notice of material changes where practicable. Changes do not affect rights that cannot legally be changed retrospectively.

We may update these Terms from time to time. The updated version will be published on this page with a new effective date. If a change materially affects an ongoing paid Service, we will provide reasonable notice where practicable. Continued use after the effective date means you accept the updated Terms, subject to any rights you have under applicable law.

The Services are provided with reasonable care and skill. Nothing in these Terms excludes or limits liability that cannot lawfully be excluded, including liability for death or personal injury caused by negligence, fraud, or your statutory consumer rights.

Subject to that, we are not liable for indirect loss, loss of profit, business interruption, or data loss. Our aggregate liability is limited to the fees you paid for the affected Services in the 12 months before the event giving rise to the claim.

To the extent permitted by law, you are responsible for reasonable losses, claims, and costs arising from your unlawful use of the Services, your breach of these Terms, or Content that infringes another person’s rights. This does not apply to the extent a claim was caused by our own breach or negligence.

These Terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction, subject to any mandatory rights you have under applicable consumer law.

For questions about hosting, billing, abuse, or these Terms, contact support@arlostudios.dev or use the contact options on our homepage.